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About Us

Meet Our Board Officers and Senior Leadership Team


Officers

Robert J. Gilbert, Esq.

Mr. Gilbert is Senior Counsel at Latham & Watkins LLP in Boston, MA and serves as the current Chair of the Lawrence General Board of Trustees. For 31 years, he has represented a variety of clients in complex insurance, business, product liability, environmental and real property disputes. Mr. Gilbert is a graduate of Princeton University and Harvard Law School.

Mr. Gilbert is a member of the American Bar Association, as well as the Massachusetts and Boston Bar Associations. His is board member of the Essex County Bar, and past president of the Lawrence Bar Association. Mr. Gilbert also chairs the Facilities and Grounds Committee of the Lawrence General Hospital Board of Trustees.

Jonathan G. Isaacson

Mr. Isaacson is the president of The Gem Group, Inc, going to market as Gemline, a privately held, multiple award-winning supplier of bags, business accessories, stationary, and gifts to the promotional products market. Gemline has been recognized as one of the 20 largest companies in the industry. It has its primary operation in Lawrence, Massachusetts, with a facility in Shenzhen, China.

Mr. Isaacson lived in Asia in the early 1990's and has been working internationally for more than 25 years. He serves on various committees of the Lawrence General Hospital Board of Trustees, including the Executive Committee, and chairs the Governance Committee. He also serves on the Executive Board of the Lawrence Committee, and the Board of Overseers of the Brigham and Woman’s hospital.

Mr. Isaacson has served on the Board of the Young Presidents’ Organization of New England as Membership Chair, Education Chair, and Chapter Chair.He has also served on the Advisory Board of pet product distributor, PetEdge, the Editorial Advisory Board of Supplier Global Resource, the Strategic Planning Committee of the Promotional Products Association, the PPAI Product Responsibility Action Group, and was a founding member of the Board of the Quality Certification Alliance. In 2008, he was named The Counselor Magazine’s International Person of the Year. He has been on the Counselor Power 50 list since its inception and continues to speak at many shows and events in the promotional product market.

Mr. Isaacson lives in Lexington, Massachusetts with his wife and has three children in college.

Dana Marks, Treasurer

Mr. Marks is a certified public accountant and partner in the firm AAFCPAs. Since 1981, he has been advising closely-held and family-run businesses and a variety of nonprofit organizations in the fields of technology, manufacturing, retail and distribution, providing audited financial and operation information that assists in informed decision making and improved business performance. His experience with the complex reporting and compliance requirements of non-profits has benefited schools and religious organizations, as well as human and social services organizations. Mr. Marks is the chair of the Finance Committee of the Lawrence General Hospital Board of Trustees and also serves on the hospital's Investment Committee, as well as the Compliance, Audit and Risk Committee. Mr. Marks also serves as treasurer and board member of the American Red Cross of Greater Haverhill-Newburyport, and Aspire Developmental Services.

Dennis A. Conlin, Secretary

Mr. Conlin is the owner and president of Conlin’s Pharmacy, Inc. in Methuen, serving the Merrimack Valley region for more than 100 years. Conlin’s provides traditional community, specialty and long term care pharmacy services as well as medical equipment and supplies to a wide range of customers in various home care settings.

Mr. Conlin currently serves as a member of the board of directors for a variety of trade associations, including Retailers Association of Massachusetts and Home Medical Equipment and Services Association of New England. In addition he gives of his time generously to local community organizations and has served on the board of the Central Catholic High School in Lawrence.

While serving as Secretary to Lawrence General's Board of Trustees, Mr. Conlin also chairs the Quality Committee and Compliance, Audit and Risk Committee of the Lawrence General Hospital Board of Trustees. He is an Andover resident.

Dianne J. Anderson, RN, MS

Dianne J. Anderson, RN has been leading Lawrence General Hospital as president and CEO since 2009. In her tenure she has transformed Lawrence General into a regional medical center known for its commitment to high quality, high value compassionate care, serving a diverse population in the Merrimack Valley and Southern New Hampshire.

Dianne’s priorities over the years have driven improvement in both patient experience and quality and safety outcomes. She has led the development of several new comprehensive service lines. Lawrence General has also opened the Santagati Surgery Center and Andover Medical Center’s two buildings on Route 133 in Andover, offering an array of outpatient and specialty services. Early in her tenure, Dianne secured clinical affiliation agreements with both Beth Israel Deaconess Medical Center and Floating Hospital for Children at Tufts, assuring access to care closer to home. This year, Dianne has helped lead the creation of a Medicaid Accountable Care Organization, in partnership with Greater Lawrence Family Health Center and Neighborhood Health Plans.

Dianne holds both a Bachelor of Science and a Master of Science from Boston University. A pediatric nurse, her career in health care includes three years international experience spent building and opening Health Care International Medical Centre in Scotland; a Harvard-affiliated hospital. Her tenure includes positions held at Floating Hospital for Children, Boston Children’s Hospital, Glens Falls Hospital in New York, and Beth Israel Deaconess Medical Center, where she served as senior vice president of Clinical Operations prior to her appointment at Lawrence General Hospital.

Dianne is a past president of the American Organization of Nurse Executives, an active member of the AHA Regional Policy Board for Region One, a former board member of the AHA Coalition to Protect America’s Healthcare and a member of the American College of Healthcare Executives. She is also volunteers her time and expertise on boards and task forces in Massachusetts and the local community. She lives in Holliston, with her husband and son.

Deborah J. Wilson

Ms. Wilson has more than 34 years of experience in health care finance and operations. Prior to becoming the executive vice president at Lawrence General, she served as chief executive officer at Bridgewater Goddard Park Medical Associates and as the senior vice president of Operations at Signature Healthcare. She spent six years at Deloitte Haskins & Sells and then worked at Partners HealthCare System. 

At Lawrence General, Ms. Wilson oversees financial and strategic initiatives. She has overseen key strategic initiatives including completion of the Andover Medical Center site and Lawrence General's multi-year Master Facility Plan, which included a new surgical building and inpatient renovations. She is the past president of the Healthcare Financial Management Association's Massachusetts-Rhode Island Chapter and served on its board for eight years. She received her Bachelor of Science in Accounting and Finance from Boston College. 

Cynthia Phelan

Ms. Phelan has more than 30 years of experience in the health care field. Her human resources expertise focuses on labor and employee relations, benefits, compensation, and recruitment and retention. She has implemented successful workforce development programs; has redesigned human resource models to better serve customers and has reorganized Lawrence General's benefits structure. In addition to her human resources duties, Ms. Phelan also serves on the Merrimack Valley Workforce Investment Board, Northern Essex Community College Advisory Council, is a member of the Society for Human Resource Management and the Massachusetts Hospital Association Human Resources Working Group. She received her Bachelors Degree in Management and a Master of Business Administration each from Rivier College of New Hampshire.  

Senior Leadership

Dianne J. Anderson, RN, MS

Dianne J. Anderson, RN has been leading Lawrence General Hospital as president and CEO since 2009. In her tenure she has transformed Lawrence General into a regional medical center known for its commitment to high quality, high value compassionate care, serving a diverse population in the Merrimack Valley and Southern New Hampshire.

Dianne’s priorities over the years have driven improvement in both patient experience and quality and safety outcomes. She has led the development of several new comprehensive service lines. Lawrence General has also opened the Santagati Surgery Center and Andover Medical Center’s two buildings on Route 133 in Andover, offering an array of outpatient and specialty services. Early in her tenure, Dianne secured clinical affiliation agreements with both Beth Israel Deaconess Medical Center and Floating Hospital for Children at Tufts, assuring access to care closer to home. This year, Dianne has helped lead the creation of a Medicaid Accountable Care Organization, in partnership with Greater Lawrence Family Health Center and Neighborhood Health Plans.

Dianne holds both a Bachelor of Science and a Master of Science from Boston University. A pediatric nurse, her career in health care includes three years international experience spent building and opening Health Care International Medical Centre in Scotland; a Harvard-affiliated hospital. Her tenure includes positions held at Floating Hospital for Children, Boston Children’s Hospital, Glens Falls Hospital in New York, and Beth Israel Deaconess Medical Center, where she served as senior vice president of Clinical Operations prior to her appointment at Lawrence General Hospital.

Dianne is a past president of the American Organization of Nurse Executives, an active member of the AHA Regional Policy Board for Region One, a former board member of the AHA Coalition to Protect America’s Healthcare and a member of the American College of Healthcare Executives. She is also volunteers her time and expertise on boards and task forces in Massachusetts and the local community. She lives in Holliston, with her husband and son.

Eduardo Haddad, MD

Dr. Haddad is president of the Lawrence General Hospital Medical Staff and the physicians’ representative on the Board of Trustees. A resident of North Andover, Dr. Haddad has been seeing patients in Lawrence and the Merrimack Valley for three decades. He is a practicing nephrologist who trained at Massachusetts General Hospital and strongly advocates for the value of locally delivered health care. Dr. Haddad serves as medical director for DaVita dialysis in North Andover, and for the acute dialysis unit at Whittier Rehabilitation hospital in Bradford, MA.

Deborah J. Wilson

Ms. Wilson has more than 34 years of experience in health care finance and operations. Prior to becoming the executive vice president at Lawrence General, she served as chief executive officer at Bridgewater Goddard Park Medical Associates and as the senior vice president of Operations at Signature Healthcare. She spent six years at Deloitte Haskins & Sells and then worked at Partners HealthCare System. 

At Lawrence General, Ms. Wilson oversees financial and strategic initiatives. She has overseen key strategic initiatives including completion of the Andover Medical Center site and Lawrence General's multi-year Master Facility Plan, which included a new surgical building and inpatient renovations. She is the past president of the Healthcare Financial Management Association's Massachusetts-Rhode Island Chapter and served on its board for eight years. She received her Bachelor of Science in Accounting and Finance from Boston College. 

Karen Moore, RN, MS, FACHE

Ms. Moore is an experienced health care executive with more than 35 years in senior executive roles. Her career path spans more than 25 years as a senior hospital executive, nursing leader, and senior consultant with a passion for transforming organizations for greater accountability and performance, and is distinguished by accomplishments in improving hospital quality, work environments, financial performance, and the patient/family experience in a variety of hospital settings. She is currently the senior vice president of Operations & chief nursing officer at Lawrence General. 

Ms. Moore has completed a post graduate fellowship in neurosciences at the Montreal Neurological Institute and Master of Science in Nursing Administration. For 18 years, she then assumed vice president roles in the community hospitals advancing to chief operating officer and chief executive officer roles. Ms. Moore currently serves as the president for Massachusetts Chapter of the American College of Healthcare Executives and was recently seated as the Massachusetts delegate on the American College of Healthcare Executives Board of Regents. Ms. Moore has received a distinguished leadership award from the Massachusetts Organization of Nurse Executives. She also is the recipient of a Distinguished Alumni Award from the University of Massachusetts at Amherst. Ms. Moore received her Bachelor of Science in Nursing from Boston State College and a Master of Science in Nursing from the University of Massachusetts at Amherst. 

Greg Bird, RN

Greg Bird, RN, currently serves as the Chief Quality Officer. He carries broad experience in clinical operations, and administrative functions in both academic medical centers and community hospitals. Previously, he worked five years with Massachusetts General Hospital where he served as the senior consultant to the chief nurse. During that time, he served in various roles including chief operating officer, and chief nursing officer for patient care services with MGH owned/affiliated entities. These entities included Nantucket Cottage Hospital, York Hospital, and Cooley Dickinson hospital.

Greg holds a Bachelor of Science in Nursing and a Master of Science in Nursing Administration from Boston University. He attended the Wharton Fellowship Program for Nurse Executives at the University of Pennsylvania.

Cynthia Phelan

Ms. Phelan has more than 30 years of experience in the health care field. Her human resources expertise focuses on labor and employee relations, benefits, compensation, and recruitment and retention. She has implemented successful workforce development programs; has redesigned human resource models to better serve customers and has reorganized Lawrence General's benefits structure. In addition to her human resources duties, Ms. Phelan also serves on the Merrimack Valley Workforce Investment Board, Northern Essex Community College Advisory Council, is a member of the Society for Human Resource Management and the Massachusetts Hospital Association Human Resources Working Group. She received her Bachelors Degree in Management and a Master of Business Administration each from Rivier College of New Hampshire.  

Robin Hynds, MSN, RN, CPHM

Ms. Hynds has 20 years of health care experience, in roles ranging from direct patient care to administration. She has extensive knowledge of health care leadership and management, case/care management, utilization management, discharge planning, and ambulatory care management. Ms. Hynds is instrumental in applying significant emphasis on high level strategies and payment structures that are moving health care from a volume-based to a value-based reimbursement environment. She has improved care coordination and a care management, leading to significant revenue optimization for Lawrence General, as well as established a framework for a care delivery system  beyond the walls of the hospital. Her expertise includes building a post-acute network and achieving success through the Massachusetts Delivery System Transformation Initiative, The Health Policy Commission's Community Hospital Acceleration, Revitalization and Transformation (CHART) Initiative, and Medicare's Pioneer Accountable Care Organization and Centers for Medicare and Medicaid Bundled Payment Programs. Ms. Hynds has built a top-notch integrated care team and is currently working on creating and operationalizing the Merrimack Valley Accountable Care Organization and other related risk contracts. Ms. Hynds leadership role also includes implementing strategic goals related to expanding Lawrence General's reach into the community by adding multiple sites and service lines. 

Ms. Hynds has a Bachelors Degree in Nursing from the University of Massachusetts Amherst, a Masters Degree in Nursing Administration from Endicott College, and is a certified Professional in Healthcare Management. 

Ziad Alfarah, MD

Dr. Alfarah is a Geriatric and Palliative Care physician who started his career working with the underserved population in the Greater Lawrence Family Health Center. Since joining Lawrence General, Dr. Alfarah has assumed several leadership roles in the organization, including directorship of the Hospitalist program. He is currently the chief quality officer at Lawrence General and has the goal of incorporating the high reliability framework in health care organizations. In his work as an associate vice president of Medical Affairs, Dr. Alfarah has been committed to fostering alignment between physicians and Lawrence General, building new service lines, and enhancing local capacity to avoid preventable transfers to Boston.

He is an assistant professor of Medicine at Tufts University where he is an instructor in geriatric medicine as part of the Internal Medicine Residency Program. Dr. Alfarah is strongly passionate about transforming health care into an accountable system from a quality and total medical expense perspective. He has been involved in many initiatives relating the delivery of value based and patient-centered care, including care transitions and the Acute Care for the Elderly (ACE) program. He created the Palliative Care program in Lawrence, which is core to all those concepts. Dr. Alfarah received his medical degree from Damascus University Faculty of Medicine and completed his post graduate training at the State University of New York at Buffalo and Boston Medical Center.  

Kelly MacLean Clark

Kelly MacLean Clark has served as Lawrence General Hospital's Chief Development Officer since November 2018. Before joining the Lawrence General community, Clark served as vice president of Community Relations and Philanthropy for Wentworth-Douglass Hospital in Dover, New Hampshire. Prior to this position, her health care development experience includes many years at Massachusetts General Hospital, where she served as the senior major gifts officer and senior director of Development at the MGH Cancer Center. Donors in Boston and the Merrimack Valley may also recognize Clark from her years in academic philanthropy leadership at UMass Boston, Suffolk University, and Merrimack College.

Jill McDonald Halsey, APR

Ms. McDonald Halsey came to Lawrence General in 2014 assuming the role of chief marketing and communication officer. She oversees the consistency of messaging to employees, physicians, patients, other health care stakeholders, the media and general public. She is responsible for marketing and advertising, website and social media, community sponsorship, internal communication, and public relations. Ms. McDonald Halsey also advises on and provides support for cultural development around employee engagement, quality and safety, and strategic alignment of employees and physicians. She sits on the Lawrence Partnership Board and is immediate past president of the New England Society for Healthcare Communication. Previously, Ms. McDonald Halsey spent 20 years at Eastern Maine Medical Center, where she was vice president of Communication and Market Development. She has a Bachelor of Science in Broadcast Journalism from Syracuse University, a Master of Arts in Communications from University of Maine, and is accredited in Public Relations. 

Felix Mercado

Mr. Mercado has nearly 20 years of experience in finance and accounting, with the majority of that time spent working with or for health care organizations. Mr. Mercado commenced his professional career at Ernst & Young, where he became a manager and gained valuable experience in multiple industries, including health care, venture capital, mergers, and acquisitions. As chief financial officer of Lawrence General, he is responsible for the oversight of all aspects of the financial operations of the system. In addition, Mr. Mercado is the senior manager responsible for other important departments of Lawrence General, including materials and information technology. 

Mr. Mercado has worked at Lawrence General since 2008, when he assumed the position of accounting manager. Prior to being named chief financial officer, he was promoted to positions of increasing responsibility, including controller and director of Financial Services. In 2014, Mr. Mercado successfully completed the Massachusetts Health Leadership College, the Massachusetts Hospital Association's nine-month leadership development program for senior health care executives. He has served as president of the Board of the McKesson InSight user community. Mr. Mercado received his Bachelor of Science in Accounting from the University of Massachusetts at Amherst. 


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