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Staff Shine During Triennial Joint Commission Survey

When the Joint Commission surveyors arrived at Lawrence General on December 14, they were several months earlier than most expected. But, this didn’t keep staff from rising to the occasion and sharing their everyday expertise and enthusiasm.

“The window was officially open for our unannounced triennial survey, but we were anticipating that it would most likely take place in early 2017,” says Carrie Googins, director quality and accreditation. “The good news is, we don’t just prepare for the survey every three years; it is a routine part of how we operate throughout LGH. Our goal is to always provide safe, high-quality care to every patient in the safest possible environment.”

During their three days at Lawrence General, the surveyors visited numerous departments and off-site locations to evaluate the environment of care, patient care processes, policies, and practices, and to identify and document areas of non-compliance with Joint Commission standards and CMS Conditions of Participation.

“Overall, the surveyors were very complementary of our hospital and staff,” says Carrie. “They found areas where we can improve – which we want them to – but they had very positive things to say about all our employees and how eager staff were to talk about the work they do.” The surveyors were especially impressed with Lawrence General’s efforts around fire safety, emergency preparedness, and infection control. 

Moving forward, staff across the hospital will work to address the findings and suggestions made by the Joint Commission surveyors and continue their efforts to ensure that patients always experience the safest, highest quality, best-value health care across all settings.

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