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I Am the Patient Experience: Staff Recognized for Excellence

Earlier his summer, Bob Celeste, electrician supervisor in Facilities was seen providing compassionate assistance to an elderly patient who was having difficulty navigating the curb at the hospital’s main entrance. Staff member Paula Wright witnessed the act of kindness and commented: “Ever the gentleman, Bob went over, offered her his arm and assisted her in the car. He is a total sweetie, and I’m sure he does things like this all the time, but it was really nice to see that personal patient interaction, which you don’t often think of Facilities being in a position to provide.”

Frances Rosario, a housekeeper in Environmental Services, was also recognized for providing exceptional patient service this summer. Nurse manager Amanda Souliotis, RN, notified the Patient Experience team about Frances’s good work. “I went to round on R4 and I heard a bed alarm going off. I went to answer it and saw the light was on in the room. When I went in, Frances had actually answered the bed alarm and stayed with the patient until help arrived, which is fantastic! She prevented a fall!”

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