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I Am the Patient Experience: Staff Recognized for Excellence

On May 5, Pracha Eamranond, MD, and Karen Moore, RN, leaders of the Patient Experience Team, visited Telemetry and the Intensive Care Unit to recognize clinicians identified by our patients as providing an exceptional experience. One patient noted that hospitalist Sandra Cardenas, MD, provided “remarkable care” and that the whole team was “caring, compassionate, thoughtful, and efficient.”  

Another patient who was admitted to the ICU wrote: “I had the best care with nurses Eric and Sarah… can someone thank them for me.” Both Dr. Cardenas and Sarah Gagnon, RN, were on hand when Pracha and Karen visited the ICU to deliver their certificates. Congratulations to all three who were recognized, your skill and compassion are appreciated!

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